PetSafetyNet is a collaborative initiative co-designed by PetSure, VetChat and VetPartners to help improve access to veterinary care by providing a combination of free telehealth services and, in many circumstances, assistance with covering the cost of in‑clinic care when needed*.
If you’re eligible for the PetSafetyNet service, our qualified veterinarians (available 24/7) will meet with you online for a professional consultation on how best to care for your pet.
Where necessary, your pet may be referred to a nearby participating clinic to receive subsidised treatment.
For eligible pet owners:
-A free online appointment with a qualified Australian veterinarian. They will provide their professional opinion about what care your pet needs and how to get it. If in-clinic care is required, your telehealth vet will refer you to one of our participating vet clinics.
-A limited range of subsidised urgent or essential treatments at a participating clinic near you.
Out-of-pocket costs apply for in-clinic services not supported by PetSafetyNet.
Click here to find out whether you’re eligible for PetSafetyNet.
If you are eligible, you’ll need to show your Health Care Card (Services Australia issued) or Pensioner Concession Card (Services Australia or Dept of Veterans’ Affairs issued) during your telehealth consultation or at a participating veterinary clinic.
PetSafetyNet support is available for 30 days. If your pet needs more care after that, you can reapply to see if you are still eligible through your MySafetyNet account page.
You may be eligible to access PetSafetyNet support if you meet the following criteria:
– You’re experiencing financial hardship and unable to afford urgent veterinary care for your pet.
– You live in NSW within one of the following areas: Newcastle, Lake Macquarie, Cessnock, Maitland, Port Stephens, Central Coast, Port Macquarie-Hastings, or Kempsey, or within the state of Tasmania.
– You’re 18 years of age or older.
– You receive a Centrelink or Department of Veterans’ Affairs support payment and hold either a Health Care Card (Services Australia issued) or Pensioner Concession Card (Services Australia or Department of Veterans’ Affairs issued) in your name
– The pet you’re seeking support for isn’t currently covered by pet insurance.
Yes! PetSafetyNet helps you care for up to three pets (dogs or cats) during the 30-day eligibility period.
PetSafetyNet is currently available in the following areas of NSW:
– Newcastle
– Lake Macquarie
– Cessnock
– Maitland
– Port Stephens
– Central Coast
– Port Macquarie-Hastings
– Kempsey
It is also available across the entire state of Tasmania.
We’re working to expand PetSafetyNet around Australia and bring this service to as many people and pets in need as possible.
If you are eligible, you’ll need to show your Health Care Card (Services Australia issued) or Pensioner Concession Card (Services Australia or Dept of Veterans’ Affairs issued) during your telehealth consultation or at a participating veterinary clinic.
Please check out our Help & Advice page for information that might be helpful. If you are in desperate financial need, you can email us about your situation at safetynet@petsure.com.au and we will review your circumstances.
We are sorry that PetSafetyNet is not available for your pet’s treatment. Out-of-pocket in-clinic expenses will be payable for those treatments not supported by PetSafetyNet. We encourage you to visit our Help & Advice page for information that may help you and your pet.
Please get in touch with us at safetynetsupport@petsure.com.au.
PetSafetyNet acknowledges Traditional Owners of Country where pets and people live, work and play. We pay our respect to Elders past and present and to all First Nations people. We acknowledge continued connections to land, sea, culture and the important role that animals play in First Nations communities