PetSure (one of the creators of PetSafetyNet) provide a range of helpful tips and guides to support you and your pets. Whether you need general pet advice or ways to keep your pet healthy at home, we’re here to help.
Support Resources
Please see below for a range of additional resources available in Australia.
Swipe to scroll →
| Service name | Phone | Website | Description |
|---|---|---|---|
| 000 | 000 | triplezero.gov.au/ | Call 000 in life-threatening situations or emergencies. The emergency number for police, fire, or ambulance in Australia. Available 24/7. |
| Centrelink (Services Australia) | Contact | servicesaustralia.gov.au/centrelink | Centrelink is a part of Services Australia and provides a range of government payments and services to Australians, including support for job seekers, families, carers, older Australians, people in financial hardship and people with disabilities. |
| No Interest Loans (NILS) | 13 64 57 | goodshep.org.au/services/nils/ | Provides individuals and families on low incomes with access to safe, fair, and affordable credit, offering loans with no interest for essential goods and services. |
| National Debt Helpline | 1800 007 007 | ndh.org.au/ | A free service that helps people in Australia tackle their debt. It offers financial counselling and debt advice via phone and online chat. |
| Financial Independence Hub | 1300 050 150 | goodshep.org.au/services/fih/ | A program to support people experiencing or recovering from financial abuse. It provides financial coaching, referrals, and support to help people rebuild their lives following financial abuse. |
| 1800 Respect | 1800 737 732 | 1800respect.org.au/ | National domestic family and sexual violence counselling service. National helpline providing confidential information, support, and referrals for sexual assault, domestic and family violence. Available 24/7. |
| National Disability Abuse and Neglect Hotline | 1800 880 052 | jobaccess.gov.au/complaints/hotline | A confidential service for reporting abuse and neglect of people with disabilities. The hotline provides advice, referrals, and investigation options. |
| Lifeline | 13 11 14 | lifeline.org.au/ | A 24/7 crisis support and suicide prevention service offering phone, text, and online chat options. |
| Suicide call back service | 1300 659 467 | suicidecallbackservice.org.au/ | Provides free nationwide professional counselling 24/7 for anyone affected by suicidal thoughts or the death of someone by suicide. |
| BlackDog Institute | Contact | blackdoginstitute.org.au/resources-support/ | Mental health resources and support tools for people experiencing mental health challenges, which are research informed. |
| Kids Helpline | 1800 551 800 | kidshelpline.com.au/ | A free, private, and confidential phone and online counselling service for young people aged 5 to 25, available 24/7. |
| Beyond Blue | 1300 22 4636 | beyondblue.org.au/ | Beyond Blue provides support and information for Australians experiencing mental health challenges. Their services include a helpline, online chat, forums, and resources for managing anxiety, depression, and suicide prevention. |
| Headspace | 1800 650 890 | headspace.org.au/ | Offers tailored mental health support for young people aged between 12 and 25, including counselling, physical health checks, alcohol and drug services, and work or study support. |
| 13 YARN | 13 92 76 | 13yarn.org.au/ | The first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. Offers a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week. |
| St Vincent de Paul Society | 13 18 12 (option 5) | vinnies.org.au/nsw/find-help/homelessness-and-housing-services | The St Vincent de Paul Society NSW operates services to people experiencing housing insecurity throughout NSW. Services cover immediate crisis intervention and support, from crisis accommodation, assertive outreach to rough sleepers, transitional accommodation, as well as support to maintain a tenancy or living skill, or community connectedness. |
| Anglicare | Contact | anglicare.com.au/services/housing-crisis-support/ | Anglicare provides crisis support services divided into two categories – Housing and Homelessness Support and Emergency Food Relief. These services are located across regional NSW and ACT. |
| Homelessness Australia | (02) 6247 7744 | homelessnessaustralia.org.au/ | The peak body for homelessness in Australia. They advocate for policy changes, raise awareness, and support service providers to address homelessness. |
| AskIzzy | Website only | askizzy.org.au/ | An online search tool that connects people in need with over 370,000 services, including food, housing, health, and counselling services across Australia. |
For eligible pet owners:
-A free online appointment with a qualified Australian veterinarian. They will provide their professional opinion about what care your pet needs and how to get it. If in-clinic care is required, your telehealth vet will refer you to one of our participating vet clinics.
-A limited range of subsidised urgent or essential treatments at a participating clinic near you.
Out-of-pocket costs apply for in-clinic services not supported by PetSafetyNet.
Click here to find out whether you’re eligible for PetSafetyNet.
If you are eligible, you’ll need to show your Health Care Card (Services Australia issued) or Pensioner Concession Card (Services Australia or Dept of Veterans’ Affairs issued) during your telehealth consultation or at a participating veterinary clinic.
PetSafetyNet support is available for 30 days. If your pet needs more care after that, you can reapply to see if you are still eligible through your MySafetyNet account page.
You may be eligible to access PetSafetyNet support if you meet the following criteria:
– You’re experiencing financial hardship and unable to afford urgent veterinary care for your pet.
– You live in NSW within one of the following areas: Newcastle, Lake Macquarie, Cessnock, Maitland, Port Stephens, Central Coast, Port Macquarie-Hastings, or Kempsey, or within the state of Tasmania.
– You’re 18 years of age or older.
– You receive a Centrelink or Department of Veterans’ Affairs support payment and hold either a Health Care Card (Services Australia issued) or Pensioner Concession Card (Services Australia or Department of Veterans’ Affairs issued) in your name
– The pet you’re seeking support for isn’t currently covered by pet insurance.
Yes! PetSafetyNet helps you care for up to three pets (dogs or cats) during the 30-day eligibility period.
PetSafetyNet is currently available in the following areas of NSW:
– Newcastle
– Lake Macquarie
– Cessnock
– Maitland
– Port Stephens
– Central Coast
– Port Macquarie-Hastings
– Kempsey
It is also available across the entire state of Tasmania.
We’re working to expand PetSafetyNet around Australia and bring this service to as many people and pets in need as possible.
If you are eligible, you’ll need to show your Health Care Card (Services Australia issued) or Pensioner Concession Card (Services Australia or Dept of Veterans’ Affairs issued) during your telehealth consultation or at a participating veterinary clinic.
Please check out our Help & Advice page for information that might be helpful. If you are in desperate financial need, you can email us about your situation at safetynet@petsure.com.au and we will review your circumstances.
We are sorry that PetSafetyNet is not available for your pet’s treatment. Out-of-pocket in-clinic expenses will be payable for those treatments not supported by PetSafetyNet. We encourage you to visit our Help & Advice page for information that may help you and your pet.
Please get in touch with us at safetynetsupport@petsure.com.au.